Tuesday, June 21, 2016

The future of credit card payments

We regret to inform our customers that we have decided to discontinue accepting credit cards as a method of payment. This is mostly because a significant portion of our credit card customers have become delinquent in their payments. As we are unable to continue collecting delinquent payments while efficiently being able to provide support and develop new features for our customers, we are going to phase out credit card payments by mid-July.

Here is our timeline of phasing out credit card payments and what you as a credit card-using customer would need to do:
  • June 20: We collected our last payments on this day. Any payments due after this day will need to be paid via PayPal.
  • June 21-July 20: The grace period for delinquent payments. You will be able to begin your PayPal payments during this period.
  • July 21 and on: Payments will need to be made with PayPal. Any outstanding accounts will have their wikis canceled.
If you have not yet paid for this month:
Please begin paying immediately. We will not be billing you for the previous part of the month for which you did not pay.

If you have already paid for this month:
Please begin paying immediately; do not worry, as we will fully refund your first month of payments on PayPal if you have no other outstanding payments due. We will begin collecting payments the next month.

If you have any questions about our transition away from credit cards, please feel free to email us back. Thank you for using MyWikis; we appreciate your cooperation with helping our services become more successful and helpful!